Terms & Conditions

 

Terms & Conditions

Definitions
“The Buyer” shall mean the person, firm or company with whom the contract is made;

“The Goods” shall mean any goods being the subject of any order by the Buyer and agreed to be sold by Pretty Paper by natalie to the Buyer.

Any order the Buyer makes for Goods from Pretty Paper by natalie is deemed to incorporate these terms and conditions to the exclusion of any other terms and conditions and no variation or modification of or substitution for these terms and conditions shall be binding on Pretty Paper by natalie and any other proposed terms and conditions shall be void unless specifically accepted by the director of Pretty Paper by natalie in writing.

1. If you access www.prettypaperbynatalie.com or www.facebook.com/prettypaperbynatalie websites then you are agree to be bound by our terms and conditions.

2. These terms and conditions, their validity, construction and performance of this agreement shall be governed by English Law. 
3. We reserve the right to change, modify, substitute or remove products or information without notice.
4. All offers are made subject to availability
5. We reserve the right to change prices without notice. All orders and quotes made prior to the changes will not be affected.

6. Our sites from time to time contain links to other sites and suppliers which are not under the control of Pretty Paper by natalie and we therefore take no responsibility for the content or availability of these sites.
7. Access to our websites may be suspended, restricted or terminated at any time without warning

8. Pretty Paper by natalie shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this website, except to the extent stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law.
9. Pretty Paper by natalie makes every effort to faithfully illustrate measurements and colours but reproduction on-screen may vary from the actual product.

10. Pretty Paper by natalie has made every effort to ensure the accuracy and currency of all information and products contained in the above websites, but can accept no responsibility for any loss or inconvenience sustained by the Buyer as a result of acting on the information provided. Accordingly, to the extent permitted by applicable law, and subject to the terms and conditions of sale. Pretty Paper by natalie disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained in the above websites.

11. The Buyer must understand that colours in the images displayed on the above websites may vary slightly from the colours on the product. This is because colours vary from screen to screen. We strongly advice that if the Buyer is unsure of colours to request a sample.

We reserve the right to change these terms and conditions at any time without notice.

It is the Buyers responsibility to ensure that all copyrights where applicable of hymns, poems, readings, images and lyrics have been obtained for any work they would like printing or cutting. Pretty Paper by natalie does not accept responsibility for obtaining copyright permission.

All bespoke designs are the property of Pretty Paper by natalie and may only be printed or cut through Pretty Paper by natalie. Bespoke designs may be incorporated into the main range of Pretty Paper by natalie.

Bespoke Designs may be photographed and used for the marketing or promoting of Pretty Paper by natalie.

Due to the handmade nature of some of our products, there may be slight variations in each piece of any particular design; for example colour, size and shape of completed items and their components.

Pretty Paper by natalie does everything it can to ensure that the Buyer is completely satisfied and that the Goods arrive to you in the same condition as they are sent. However, some things are beyond our control and Pretty Paper by natalie shall not be liable to the buyer if the delay or failure was due to:

Act of God, explosion, flood, tempest, fire or accident.
Strikes or other industrial actions or trade disputes, ill health power failure or breakdown in machinery

Refund Policy

If for any reason the Buyer is dissatisfied with a product from our generic stock range (i.e. excluding bespoke/personalised products) purchased from Pretty Paper by natalie, under the distance selling regulations the Buyer may cancel their order for a full refund up to 7 days after receipt of the Goods.

The Buyer must inform Pretty Paper by natalie of their decision to cancel/return the order by either post or email.

Goods must be returned to Pretty Paper by natalie in the same condition that they were sent at the Buyer’s expense within 7 days of reciept.

The Buyer will be responsible for any Goods that have been damaged in transit when being returned so must ensure that the Goods are well packaged to avoid this.

Only when Goods are faulty/damaged and returned to us are we able to either offer a full refund or send a replacement product.

If a fault is found with the Goods that is the responsibility of Pretty Paper by natalie then Pretty paper by natalie will arrange for the faulty Goods to be collected and the Goods will be replaced at cost to Pretty Paper by natalie or a full refund will be offered for generic items. Bespoke items are not eligable for a refund but a replacement product will be sent to replace any damaged items.

If the fault on the Goods is found to be because the Buyer has confirmed a design or entered information incorrectly with the fault being evident then Pretty Paper by natalie will not be liable for any cost to replace the product or to have the goods returned.

Any refunds can only be made back to the same payment method that has been used to purchase the Goods. We are unable to refund money into another name or account.

We regret that we are unable to offer refunds on bespoke or personalised items. Orders for bespoke items are not covered under the distance selling regulations so therefore do not have a cooling off period once payment has been made.

Any papercut sold in as 'floating' must be kept away from heat sources or over time your papercut may slip. Papercuts that are framed in this manner are very delicate and care should be taken when displaying and handling. Returns are not accepted after 1 year due to slippage.

This does not affect your statutory rights.
Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

We may email the Buyer in the future, unless the Buyer requests to be taken off the database.

The personal information we hold will be held securely in accordance with our internal security policy and the law.

It is not our policy to share your registration data with any third-party companies. However, if the Buyer takes up any offers or sales with companies through our website, any details that the Buyer passes on will be subject to the terms and conditions of that company.

For commercial purposes we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these will not include any personally identifying information.